FAQ

  • What is Hello Kitty Friends Around the World Tour?

    In celebration of Hello Kitty’s 45th Anniversary in 2019, Sanrio invited fans on a special adventure with HELLO KITTY FRIENDS AROUND THE WORLD TOUR: a fully immersive, multi-sensory, walk-through experience that took you around the globe with Hello Kitty and her friends. The 10,000 square foot pop-up transported into Hello Kitty’s supercute world where guests could embark on a journey to London, Paris, New York, Honolulu and Tokyo.
    Now the celebration continues online! Experience HELLO KITTY FRIENDS AROUND THE WORLD TOUR from the comfort of your home as Sanrio brings the Baggage Claim gift shop to you along with virtual goodies and more! Check out all the supercute souvenirs HERE

  • Where Did THE HELLO KITTY FRIENDS AROUND THE WORLD TOUR EXPERIENCE Take Place?

    HELLO KITTY FRIENDS AROUND THE WORLD TOUR made stops in Los Angeles, CA and Seattle, WA.

  • Where will the Hello Kitty Friends Around the World Tour experience be next?

    HELLO KITTY FRIENDS AROUND THE WORLD TOUR has concluded, but the celebration continues online! Experience the supercute friendship event from the comfort of your home as Sanrio brings the Baggage Claim gift shop to you along with virtual goodies and more!

  • When will my Order Ship?

    Orders will typically ship within 2-3 business days

  • What forms of payment are accepted?

    We accept Credit Cards and PayPal

  • Can I get a refund or exchange?

    All items are limited and final sale. There are no returns or exchanges available.

  • Can I Pick Up My Order In Person?

    Yes! At our Hello Kitty Hollywood location in Hollywood, California. You will be alerted when your order is ready for pickup. This will typically take up to 1 business day.

    Hello Kitty Hollywood
    6801 Hollywood Blvd #277
    Los Angeles, CA 90028

    Hours of Operation
    Monday-Saturday 11:00 AM – 7:00 PM
    Sunday 12:00 – 6:00 PM

  • Where do you ship?

    We ship to Canada, Mexico, and the United States!

  • I have additional questions or concerns

    Email: hollywood@sanrio.com

    Please allow 2 business days for a response